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FAQS
About Products
1. Where can I get the information on product size?
Every product information page includes product’s size guide and product details. Plus, because our products are sold to many countries, you need to pay attention to the transformation of US and UK measurements.
2. Where can I get my order information (product type, qty, color, etc.)?
First, you can open "Order Details" to check your order information while checkout.
Second, if you have already placed and paid your order, normally, you will receive an email from Odtailor to check your order.
Third, if not, you can contact our customer service.
Please note if you wrongly operate the order or you experience a network jam while checkout, you can contact us to make sure whether your order is placed successfully or not.
3. Can I use a credit card or debit card to checkout?
Yes,Paypal is also available. More information please click Payment Method.
About Shipping
4. How long will I receive my package?
Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day,except pre-sale items and items out of stock. More information please click Shipping & Delivery.
5. Why my order is not shipped after a few days?
Normally your order will be shipped in 5 business days. If not, please check whether your order includes pre-sale items. You can also refer to "My Account"---"View Detail"---“Order Tracking”, where you can view all the detailed information on your order.
About Discount
6. Can I use two coupons in one order?
Sorry, each order can only use one coupon. Coupon and other promotional activities and items are exclusive.
7. Where do I input my coupon?
There is an area "Discount code" at the shopping bag confirming web-page on your right side above "Continue to shipping"
Before you click "Continue to shipping", you need to check if your enjoyed other discounts, such as "Extra discount: -$xx.xx".
You can select the code that system recommend or enter your other exclusive code and then click "Apply" to apply discount.
Otherwise the system will deduct the discount on the order automatically.
1. Where can I get the information on product size?
Every product information page includes product’s size guide and product details. Plus, because our products are sold to many countries, you need to pay attention to the transformation of US and UK measurements.
2. Where can I get my order information (product type, qty, color, etc.)?
First, you can open "Order Details" to check your order information while checkout.
Second, if you have already placed and paid your order, normally, you will receive an email from Odtailor to check your order.
Third, if not, you can contact our customer service.
Please note if you wrongly operate the order or you experience a network jam while checkout, you can contact us to make sure whether your order is placed successfully or not.
3. Can I use a credit card or debit card to checkout?
Yes,Paypal is also available. More information please click Payment Method.
About Shipping
4. How long will I receive my package?
Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day,except pre-sale items and items out of stock. More information please click Shipping & Delivery.
5. Why my order is not shipped after a few days?
Normally your order will be shipped in 5 business days. If not, please check whether your order includes pre-sale items. You can also refer to "My Account"---"View Detail"---“Order Tracking”, where you can view all the detailed information on your order.
About Discount
6. Can I use two coupons in one order?
Sorry, each order can only use one coupon. Coupon and other promotional activities and items are exclusive.
7. Where do I input my coupon?
There is an area "Discount code" at the shopping bag confirming web-page on your right side above "Continue to shipping"
Before you click "Continue to shipping", you need to check if your enjoyed other discounts, such as "Extra discount: -$xx.xx".
You can select the code that system recommend or enter your other exclusive code and then click "Apply" to apply discount.
Otherwise the system will deduct the discount on the order automatically.