Notification：

• Where is the item coming from?

The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including in the United States.

• Where do you ship and how much it cost?

We provide international shipping only to United States,Europe,Japan,Hong Kong.And the other countries or regions,we temporarily do not sell and do not support delivery.The product price does not include shipping cost. The online system will generate a shipping fee for your order.

• How long my order will take to be delivered?

All of our clothes (including standard sizes),are custom made to order.It will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends or holiday.

1,(In stock), Shipping within 1-3 businese days. And If ordered together with unavailable items will be shipped within 3-5 Business days Normally.

2,(Out of stock),Processing Time: 2-5 Business days Normally.

Shipping time(Except Processing Time):

Standard Shipping time:

Expedited Shipping time:

Free shipping on orders over $99

• Please note this can be affected due to Holidays, weather conditions and others and also we are not responsible for delays caused by the customs department in your country.

Note: In addition to the above regions and countrys,other countries and regions we temporarily do not carry out sales and do not support delivery.

• Customs & Regulations

You are responsible for checking your local postal regulations for restricted items,as we cannot be held liable for any items that are not accepted into the specific country.

• Taxes & Duties

Please note: Our item(s) price and shipping services are tax-inclusive, generally, you no longer need to pay additional duties. But sometimes, when the delivery method is commercial express, the package may face customs clearance or other unexpected risks. In this special case, the customer is required to assist in customs clearance.If you have any questions, please CONTACT US.

FAQS

1.Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been placed successfully.However,before your order being shipped,we will try our best to help you to revise your shipping address.So please make sure that your shipping address is right and if you have any question,please feel free to contact with us first,we will be very glad to help you solve the matter.

2.How do I track my order? →Track Your Order Online←

After your order being shipped,we will give you a tracking number and a partner who provides logistics services through customer service emails.You can track your order on our logistics service partner website with the tracking number provided.  

Please pay attention: It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please feel free to contact with us for more information.

Return & Exchange

Odtailor will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please Contact Us directly for assistance with processing your return.

Odtailor will issue a full refund of the cost of the returned product if you are not satisfied with your item(s).Contact our Customer Service to initiate the return process within 15 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).

If you have any questions, please feel free to Contact Us. For every purchase, we offer full-service support for the customers, because we aim to make customers completely satisfied with the purchase.

Note: Please confirm your order size information with our customer service manager (WhatsApp: 1213-241-9674) in time to avoid the problem of size not fitting.

How To Return & Refund?

• Submit a return request by Contact Us to Customer Service within 15 days of receiving your order. Please include the reason for return and photographs for verification.
•  Once we have approved your request, returning the product to the address provided by our support team.Please send your item(s) using local post within 15 days.
• When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
•  Once confirmed, the refund will be credited back to the original payment method within 5-7 business days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.

Unfortunately, due to current situations, your refund will require an additional 1-3 days to process. Thank you for your patience and understanding.

Conditions

* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
* We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

Special Notes

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before so that we can consider your return request. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s),please Contact Us.

To be eligible for a return, please Contact Us first.

EXCHANGE POLICY

We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made shirts or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.

CANCELLATION POLICY

All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below:

   • Unpaid orders are automatically cancelled after 1 day.
   • Cancel order within 24 hours of payment for a full refund.
   • Cancel order 24–72 hours after payment: 80% refund + shipping fee.
   • Cancel order 72-96 hours after payment: 50% refund + shipping fee.
   • Cancel order > 96 hours after payment: Refund of shipping fee only.
   • Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order,please Contact Us within 24 hours after you order.